Refund policy

Returns & Refunds

Because each Nebula Print product is custom-made and personalized specifically for you, we do not accept returns or exchanges for change of mind, incorrect photo selection, or personalization details submitted by the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at nebula.printco@gmail.com as soon as possible after delivery. Please include your order number and photos showing the issue. We will review the problem and, when appropriate, arrange a replacement or refund at no additional cost.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Because personalized products may enter production shortly after an order is placed, changes or cancellations cannot be guaranteed once production has begun.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund after it has been issued.

Contact

For any questions regarding your order, returns, replacements, or refunds, contact us at nebula.printco@gmail.com.